Frequently Asked Questions
Is your Jade Genuine?
Yes!
All our jade jewellery is made from 100% Natural Grade A Jadeite, unless otherwise stated. We do not sell chemically treated or dyed jade.
Why does my Jade Jewellery look slightly different?
Natural jade is unique.
Variations in colour, translucency, texture, and natural inclusions are normal and make each piece one of a kind😊
What if my item arrives damaged?
Please contact us within 48 hours upon receiving your parcel. We’ll assist with an exchange or refund❤️
How long will it take to receive my order?
🤍Orders are typically processed within 1 to 3 business days.
Delivery usually takes 1 to 3 business days for ✨West Malaysia✨ and 3 to 8 business days for ✨East Malaysia✨
Are your Jewelleries waterproof?
Our jewellery is made for everyday wear, but to keep your pieces looking their best, we recommend taking them off before showering, swimming, exercising, or applying perfume and lotions 💕